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Privacy Policy

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other personal information, which relates to you in the manner set out in this Privacy Policy.

We will only collect personal information where it is necessary for us to do so and we will only collect personal information if it is relevant to our dealings with you. We will only keep your personal information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the website and browse without having to provide personal details. During your visit to the website you remain anonymous and at no time can we identify you unless you have an account on the website and log on with your username and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at customer@igudang.com.

Collection of Personal Information
When you create a iGudang account the personal information we may collect and store the following personal information which includes but is not limited to:
• Name
• Delivery Address
• Email Address
• Telephone Number
• Mobile Number
• Date of Birth
• Gender

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized experience. You agree that we may use your personal information to:
• Provide the services and customer support you request;
• Resolve disputes, collect fees, and troubleshoot problems;
• Prevent potentially prohibited or illegal activities;
• Customize, measure and improve our services, content, and advertising;
• Update you about our services and those of our corporate family;
• Send you targeted marketing, service updates, and promotional offers; and
• Compare information for accuracy, and verify it with third parties;

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. If you have made a purchase from iGudang, we may send you updates occasionally on our latest products, news, marketing and promotional information relating to products and/or services (including, without limitation, products and/or services of third parties whom we may collaborate or tie up with, as well as from affiliates and/or technology partners).
We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising. If you don't wish to receive marketing communications from us, simply indicate your preferences by accessing your account on iGudang or by following the directions provided with the communication or advertisement.

Disclosure of Your Personal Information
The personal information held relating to you will be kept confidential but it may be provided to:
• any person under a duty of confidentiality to us or to companies related to or affiliated with us;
• any relevant agent, contractor, technology partner or third-party service provider under contract who help with our business operations including but not limited to fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance, and providing other services relating to administrative, telecommunications, computer, payment, securities clearing, management, audit and insurance;
• any other person reasonably requiring the same in order for us to carry out its business.
We may disclose personal data to any or all of the parties stated above notwithstanding the recipient’s place of business is outside of Malaysia, or that such information following disclosure will be collected, held, processed or used by such recipient in whole or in part outside Malaysia.

Refusal to Provide Personal Information
You may withdraw your consent to our collection of your personal data and/or information at any time by notifying us or call our customer service. In that event, we will not be able to identify you and provide you with a safe, smooth, efficient and customized experience while using our site. Although you can browse through most of our sites without giving any information about yourself, in some cases, personal information is required in order to provide the services you request.

Updating Your Personal Information
You can update your personal information anytime by accessing your account on the iGudang website.

Security of Your Personal Information
Your information is stored on our servers located in Malaysia. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the website. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Collection of Computer Data
When you visit iGudang, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
• Your computer's IP address
• Browser type
• Webpage you were visiting before you came to our site
• The pages within iGudang you visit
• The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we offer. This data will not be used in association with any other personal information.


A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us, your computer will store an identifying cookie which will help you save time each time you visit iGudang, by remembering your email address. You can change the settings on your browser to prevent cookies being stored on your computer without your consent.

Site Statistics
We use Google Analytics to gather data regarding the visitors to our site. Google Analytics provide us with statistical information about visits to pages on this site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.

Account Protection
Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
If you access our website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website.

Third Parties
Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them.
We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions and to review their privacy policies before you disclose your personal information to others.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any personal information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

By continuing to use the website, you consent to the processing of your personal data in accordance with the Privacy Policy, Terms of Use and /or Seller Agreement by Company.

Changes to the Privacy Policy
iGudang reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. Please revisit this Privacy Policy from time to time to learn of any such changes.

Complaints about Breeches of Privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at customer@igudang.com and we will resolve the issue.