Quick Link

 

Shipping and Delivery

Delivery

1. Once you have successfully placed your order, our Customer Service team will verify and update you by email and SMS.

2. Once verified, you can expect to receive your order within 3 - 5 working days (except Sunday and public holidays)

3. Should you find any items missing from your parcel, please reach us at www.igudang.com/contactus.  We will assist you to resolve the issue immediately.

4. Please note that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.

5. For your information, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

6. For the time being we are unable to speed up the delivery. The delivery arrival time for your order depends on the merchant. Please refer to the delivery date provided when your order was confirmed.

7. You can also check the delivery status of your items online with our courier partner’s Order Tracking tool.
 
 
Order Tracking
You can track your order online for 24 hours, every day by following these steps:
1. Go to https://www.tracking.my/ninja-van.  
2. Enter your tracking number.
3. Click search.

 
Shipping Fees
We calculate shipping rates based on weight, dimensions, origin, and destination.

Please note that your shipping fee will be clearly indicated at the time of checkout that available in the Order Summary box.